COVID-19

The Paddle Shack has a duty of care to safeguard you, our staff and the general public. We are implementing the following guidelines and best practice to reduce the risk of COVID-19 and we ask all our clients to do the same:

  • Online bookings and contactless payment

  • Social distancing at all times on land and where appropriate on the water (we will rescue you if we have to but will also teach you how to self-rescue)

  • Follow government guidelines for group sizes - maximum of 6 people per instructor.

  • Staggered trip times - please arrive at your allotted time slot.

  • Disinfect all equipment and PPE before and after use.

  • Follow government guidance at all times with regards to self-isolation upon developing symptoms and coming into contact with anyone who has symptoms. 

REFUND POLICY

Refunds or credits will be only be offered if

  • you notify The Paddle Shack 24 hours prior to the time of the activity;

  • or the Instructor cancels the activity due to unsuitable or dangerous conditions.

Note: no refund will be offered if it rains. 

COMPLAINTS POLICY

The Paddle Shack is committed to effective, efficient, prompt and fair handling of all complaints about its services and products. Any complaint will be treated seriously, investigated thoroughly and dealt with according to the merit of the complaint.

POLICY DOCUMENTS

Full details of all our policies are available here